Immigration services in the form of SuperApps are expected to become The New Immigration Experience. Silmy continued that in the future, Immigration will endeavor to integrate digital-based services to make users easier to access and more convenient. In this case, a change in digital mindset and digital literacy skills is a must for Indonesian Immigration employees, "explained the Director General of Immigration, Silmy Karim, Tuesday (). It must be faster, more precise, and more reachable and reduce face-to-face meetings so that the community's need for Immigration services will be arranged effectively and efficiently by the DGI. "From the service aspect, Immigration needs to change the perspective of services. To provide public services that are in line with President Joko Widodo's Vision and Mission, Immigration will develop an ideal business process according to Jakarta: To build a new face of service with the Immigration Customer Experience paradigm, the Directorate General of Immigration (DGI) held a policy brief discussion and preparation on Thursday () during the National Evaluation and Consolidation Meeting (REKN).
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